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If you’re a Verizon subscriber, there’s a good chance your iPhone was without service yesterday. For much of the day, hundreds of thousands of U.S. customers were left without voice and data service so they couldn’t make calls, send texts, or access any Internet services when away from Wi-Fi.
In a post on X Wednesday night, Verizon promised it would “provide account credits and share updates soon.” The company hasn’t offered any details about what caused the outage, though it admitted that it “let many of our customers down and for that, we are truly sorry.” It is promising to “make this right” and said it would be reaching out to customers directly.
According to Down Detector, East Coast cities such as New York, Philadelphia, Atlanta, and Miami were among the most affected, though the outage also affected Houston, Los Angeles, and Chicago. The outage began around 1pm ET and lasted well into the night, with users seeing “SOS” displayed on their phones where the bars should be.
While Verizon said the issue was resolved as of 11pm ET last night, Down Detector was still showing scattered reports of outages around the country, but the bulk of the affected customers appeared to have been restored. If you’re still showing “SOS” and not receiving service, try restarting your phone or toggling the cellular button in Settings> Cellular to restore the connection.
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